2nd Line Support Analyst x 2/3 - New (REFBJ19) 30,000 - 40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth. Suitable candidates will have the following: Strong experience in IT support. Professional, friendly approach with the ability to perform well under pressure. Punctual, good attention to detail. Excellent written and verbal communication skills. Good troubleshooting/problem solving skills. Office 365 administration and troubleshooting skills Desktop troubleshooting. Enthusiastic to learn and develop skills. Network and Firewall knowledge and troubleshooting. Windows server administration. Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support tools. Managing new workstation builds and user setups. Engaging in technical projects, meeting clients and delivering onsite time with the team. Working with the team to implement policy and procedure. Manging client documentation. Helping train and develop junior team members. Excellent benefits package including comprehensive training and ..... full job details .....