We are working with a Membership Body in London who are seeking a Senior Salesforce Administrator to join the team. IN A NUTSHELL The purpose of this role is to manage our Salesforce system and drive ongoing improvements through skillful knowledge of Salesforce. In this role, you will provide hands-on support and technical guidance to end users, ensuring the smooth and effective operation of the system. You will play a key strategic role in building the long-term roadmap for Salesforce development, proactively identifying opportunities for system enhancements, and leading the implementation of strategic developments. You will work across the organisation to gather needs from users, deliver technical improvements, organise and prioritise requests for support, and conduct training sessions and inductions. This is an exciting opportunity to own and develop the long-term roadmap and strategy for the organisation''s use of Salesforce, enabling its optimisation and ensuring seamless integration with other platforms. MAIN RESPONSIBILITIES Manage the smooth and effective running of our Salesforce system offering advice and hands-on support to end users and helping them to get the most from the system. Manage and own the support case queue, resolving cases where possible, escalating the most complex cases to our external support. Gain a deep understanding of our complex custom setup, objects, and integrations Deliver process and workflow changes as needed for business ..... full job details .....