We''re seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment.Key ResponsibilitiesLead ITIL-aligned service delivery, driving performance against SLAs/KPIsOwn governance frameworks, reporting cycles, and senior stakeholder engagementManage and mature RAID processes (risks, assumptions, issues, dependencies) incl. tracking, mitigation and reportingDrive continuous improvement using Lean / Six Sigma methodologiesOptimise workflows and introduce automation to improve efficiencyLead and develop high-performing facilitation and admin teamsTools and EnvironmentServiceNow (service management)MS365 (SharePoint, Teams, Excel)Power BI (dashboards and reporting)Jira / Confluence (workflow and knowledge management)Structured governance frameworks and automation toolingExperience RequiredService delivery leadership within defence, engineering, or regulated environmentsStrong governance, reporting and RAID management experienceProven stakeholder engagement across complex programmesContinuous improvement / operational excellence focusExperience working in secure, structured delivery environmentsBenefitsCompetitive salary + performance bonusPrivate healthcare + enhanced pensionFlexible working arrangements (hybrid model)Ongoing professional development and training (incl. certifications)25+ days annual leave + bank holidaysLife assurance ..... full job details .....