We''re seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment.

Key Responsibilities

• Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs
• Own governance frameworks, reporting cycles, and senior stakeholder engagement
• Manage and mature RAID processes (risks, assumptions, issues, dependencies) incl. tracking, mitigation and reporting
• Drive continuous improvement using Lean / Six Sigma methodologies
• Optimise workflows and introduce automation to improve efficiency
• Lead and develop high-performing facilitation and admin teams

Tools & Environment

• ServiceNow (service management)
• MS365 (SharePoint, Teams, Excel)
• Power BI (dashboards & reporting)
• Jira / Confluence (workflow & knowledge management)
• Structured governance frameworks and automation tooling

Experience Required

• Service delivery leadership within defence, engineering, or regulated environments
• Strong governance, reporting and RAID management experience
• Proven stakeholder engagement across complex programmes
• Continuous improvement / operational excellence focus
• Experience working in secure, structured delivery environments

Benefits

• Competitive salary + performance bonus
• Private healthcare + enhanced pension
• Flexible working arrangements (hybrid model)
• Ongoing professional development & training (incl. certifications)
• 25+ days annual leave + bank holidays
• Life assurance & wellbeing support

An excellent opportunity for a senior operational leader who can bring structure, rigour and continuous improvement to a high-impact environment.