Join Our clients team as a Complaints Handler!Location: Camden, Greater London (4 minutes from Camden Town station)Contract Type: TemporaryAre you passionate about delivering exceptional customer service? Do you thrive on resolving issues and turning complaints into positive experiences? If so, we have the perfect opportunity for you!About the Role:As a Complaints Handler in our Customer Services division, you''ll play a crucial role in providing a professional, empathetic, and responsive service to our clients customers. Your mission? To ensure that every feedback and complaint is handled with care and precision.Key Responsibilities:Manage a caseload of complaints, ensuring timely resolutions and adherence to policies.Conduct thorough investigations, showing genuine empathy and understanding.Collaborate with Heads of Services to identify areas for improvement.Maintain accurate documentation on our clients CRM system, Salesforce.Promote awareness of our clients feedback procedures across the organisation. What We''re Looking For:Empathy: A genuine desire to help customers and resolve their concerns.Analytical Skills: Strong ability to investigate and identify root causes.Communication: Excellent verbal and written skills, focusing on clarity.Team Player: Collaborative spirit with a positive attitude.Experience: Background in complaints handling and Housing!If you''re ready to make a difference and help us enhance our customer experience, we want to hear from you! Apply today ..... full job details .....