Front of House / Receptionist

Location: Gravesend, Kent
Salary: Circa £25,500 per annum
 

Diamond Search Recruitment is advertising this vacancy on behalf of our client.

Our client is a long-established and highly respected legal firm with offices across Kent. They are committed to providing a professional, approachable and client-focused service, while offering a supportive and collaborative working environment for their staff.

We are seeking an experienced and professional Front of House / Receptionist to join the busy Gravesend office.

As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and professional environment while ensuring the smooth day-to-day running of reception.

This is a varied role requiring excellent communication skills, strong organisational ability and a proactive approach. You will provide exceptional customer service, support fee earners and colleagues with a range of administrative duties, and help maintain the efficient running of the office.

Key Responsibilities

Reception & Client Care

• Provide a professional, friendly and welcoming reception service to clients and visitors.

• Answer, screen and direct incoming telephone calls promptly and professionally.

• Meet and greet clients and notify fee earners of their arrival.

• Manage meeting room bookings and ensure rooms are prepared for client meetings.

• Maintain reception, client waiting areas and meeting rooms to a high professional standard.

• Offer refreshments to clients and visitors where appropriate.

Administrative Support

• Open, sort, scan and distribute incoming post to the relevant fee earners.

• Prepare outgoing post.

• Assist with photocopying, scanning, printing and document preparation.

• Provide general administrative support to fee earners and support staff.

• Assist with booking couriers and arranging deliveries where required.

• Order and maintain office supplies.

• Support other office locations where required.

About You

The successful candidate will be professional, approachable and confident working in a busy legal environment.

You will have:

• Previous experience as a Receptionist within a law firm – essential.

• Excellent communication and interpersonal skills.

• A professional, friendly and approachable manner.

• Strong organisational skills and the ability to prioritise a busy workload.

• An excellent telephone manner and strong customer service skills.

• Excellent attention to detail and accuracy.

• Confidence using Microsoft Office and general office systems.

• The ability to work independently and as part of a team.

• A proactive, flexible and positive approach to work.

• A commitment to delivering an excellent client experience and maintaining high professional standards.

• Previous experience handling confidential information with discretion.

This is an excellent opportunity for an experienced legal receptionist or front-of-house professional to join a well-established and highly regarded legal environment.

Diamond Search Recruitment is acting as an employment agency in relation to this vacancy.