IT Support OfficerLocation: Wembley, HA9 0FJRate of pay: 22.41 PAYE or 29.51 Umbrella per hourJob Type: Full-Time, Temp till November 2026 with possibly extensionWorking Pattern: Office-based, Monday to FridayAbout the Role We are looking for an IT Support Officer to join a Technology Services team. This role is responsible for providing technical support across the organisation, ensuring IT systems, devices, and services are maintained and operating effectively.The successful candidate will deliver excellent customer service, resolve technical issues, support IT infrastructure projects, and work closely with colleagues and third-party suppliers.Key Responsibilities Provide first and second-line IT support, troubleshooting hardware, software, and network issues.Monitor and manage support tickets, ensuring calls are resolved within agreed service levels.Deliver on-site technical support to users across supported locations.Build, deploy, repair, and replace IT equipment.Maintain accurate IT records, asset registers, and technical documentation.Support IT projects and infrastructure improvements.Liaise with suppliers to resolve technical issues and fulfil service requests.Support office moves and equipment installations.Assist in creating and updating IT procedures and knowledge base articles.Provide guidance and mentoring to junior team members where required.About YouWe are looking for someone who has:Experience working in a technical IT support environment.Strong ..... full job details .....