Do you know service charges inside out?Can you lead a senior team to maximise income recovery across a 7,000+ home portfolio while keeping residents at the heart of every decision?If you''ve answered yes to both, read on.A well-established Norfolk-based housing provider is looking for a Head of Service Charges, Rents and Income to take strategic ownership of one of the most critical income functions in the business. Reporting to the Director of Tenant Services, you''ll lead the Service Charge and Rents Managers and Income Manager, with accountability for £43m+ of rent and service charge income across tenants, leaseholders, freeholders, shared owners and garages.This is a genuine leadership role not a hands-off one. You''ll own the policy, shape the strategy, and drive the day-to-day delivery of setting, issuing, reconciling and collecting charges across the full portfolio.What you''ll be doing: Leading on service charge setting, estimate consultation, actual accounts, sinking funds and major works final accountsOwning the Service Charge Policy and Income Collection Policy, and feeding into the group Rent Setting PolicyDriving income collection strategy to minimise arrears across all tenuresDeveloping financial inclusion and welfare benefits support to sustain tenanciesCoaching and developing a senior management team, building a culture of ownership and accountabilityRepresenting the organisation at regional and national housing forumsDeputising for the Director of Tenant ..... full job details .....