Head of Service Delivery As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed in ''end-of-life technology'', working with major clients in Banking/Government and Industry, we play a critical role in customer supply chain. Whilst being hands on, helping to serve customers directly, you''ll create, manage and grow a team that owns the end to end customer journey - from scheduling to certification, conflict resolution to reporting. BASIC SALARY: £50,000 - £60,000 BENEFITS: Discretionary bonus (annual and circa 5%) Full travel expenses 4% Pension 23.5 Holidays + Birthday Healthcare inc family LOCATION: Bury St Edmunds COMMUTABLE LOCATIONS: Cambridge, Newmarket, Thetford, Ipswich, Norwich, Why read on? A mission that feels meaningful (sustainability/recycling) The chance to build a function your way, with support when you need it JOB DESCRIPTION : Head of Service Delivery, Manufacturing, Sustainability, Recycling This is a brand-new department which you''re building from the ground up, being principally involved in the evolution and execution of tasks whilst you grow the team and department. You must be prepared to roll your sleeves up and get involved with the day to day operation, ensuring we can deliver for our ever growing customer portfolio. Building on solid foundations and step into a role with genuine influence. Service delivery sits at the heart of our business, ..... full job details .....