We have been appointed by our client, a leading global facilities management provider, to support them in expanding their team. They are currently looking to recruit an Account Operations Director within their Public Sector Division in Surrey.Main Purpose:To provide leadership and direction to operational teams across assigned accounts, with full budgetary responsibility. This role requires effective management of resources, fostering a collaborative team culture, and driving continuous improvement. A key focus is ensuring subcontracted service providers deliver safe, high-quality services while building trusted client relationships and providing necessary performance data.Key Responsibilities:Service Delivery: Lead internal and external service teams to ensure high-quality service delivery that consistently exceeds client expectations.Standards and Compliance: Implement and uphold best practice procedures aligned with company policies and client-specific standards, including QSHEW, environmental, and technical requirements.Supplier Management: Oversee supply chain performance through robust supplier engagement, measurement, and performance improvement.Crisis Management: Take the lead in emergency situations, acting as the escalation point and keeping senior stakeholders informed.Financial Oversight: Manage budgets, track financial performance, and deliver accurate reporting to both clients and senior leadership.Risk Management: Proactively identify and mitigate risks while ..... full job details .....