Overview

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.Responsibilities

Managing all incidents and IT support requests from receipt to resolution and closureHelping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)Keeping accurate records of all site information using IT service management toolsProviding excellence customer service to end users, such as staff and studentsEnsuring service level agreements are metPromptly completing any admin paperwork/documentation.Training and Development

Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge, and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

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