Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent.Start Date: 2nd of MarchYou will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.Standard hours: 12.48 per hour, overtime: 18.72 per hour.Duties:- Inbound customer service relating to maintenance queries and emergency calls- Logging customer notes on the systems- Troubleshooting to understand the problem and providing first level advice- Taking call out payments over the telephone where required- Complaint handling where required- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service- Making customers awake of other products available at the end of the callWhat you''ll bring with you:- Excellent IT skills, you will be required to navigate several systems- Customer service skills, ensuring empathy and good communication- Listening skills- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt withYou will need to pass both a criminal background and financial ..... full job details .....