We are seeking an organised and detail-oriented Administrator to join a fast-paced environment in Maidstone. The successful candidate will play a key role in supporting the planning and coordination of operational activities.

Client Details

This opportunity is with a market leading company operating. The organisation is known for its efficient operations and commitment to delivering high-quality services to its customers.

Description

• Coordinate with suppliers to obtain event itineraries and essential guest information.
• Maintain accurate customer and event records across internal systems.
• Support account management teams by communicating event logistics and delivery updates.
• Manage customer ticketing enquiries and oversee ticketing platform administration.
• Coordinate ticket allocation, dispatch processes, and guest pack preparation.
• Ensure quality assurance of tickets, guest packs, and dispatch documentation.
• Manage postal and courier services, tracking all outgoing and incoming deliveries.
• Handle customer complaints, investigate issues with suppliers, and ensure timely resolution.
• Support operational administration, including onboarding activities, health & safety actions, and information security compliance.

Profile

A successful Administrator should have:

• Previous experience within customer service, guest experience, dispatch, logistics, or event operations.
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities.
• Confident communicator who can build relationships with customers, suppliers, and internal teams.
• Calm and solutions-focused, with the ability to perform effectively in a fast-paced environment.
• Strong administrative and problem-solving skills, with a proactive and customer-centric approach.

Job Offer

• Permanent administrator position offering flexibility and valuable experience
• Potential for professional growth and development within the role.
• Opportunity to work in Maidstone with a collaborative and supportive team.