Service Coordinator Fire and Security
We are currently looking for an organised and proactive Scheduler and Planning Coordinator to join our operations team. This is a key role responsible for ensuring efficient planning, engineer allocation, and smooth communication with clients and tenants. If you thrive in a fast-paced environment and enjoy coordinating people, tasks and deadlines, we d love to hear from you. What You ll Be Doing Schedule all jobs for engineers and subcontractors. Allocate engineers based on job duration, location, qualifications, and material readiness. Send appointment confirmation emails to clients for email/quotation-based jobs. Identify material requirements and request materials from the Estimating Manager; Coordinate engineer collection or delivery of required materials. Rebook no access jobs as notified by the Job Card Coordinator and update Systems Notify the Job Coordinator when jobs must be scheduled past target dates to support SLA compliance. Additional Responsibilities Handle engineer calls relating to unsatisfactory EICRs and book follow-up works within the 21-day requirement. Add appointment dates into the EICR tracker, ensuring first appointments are booked 8 10 weeks before due dates. Confirm tenant appointments via email Act as the first point of contact for tenants wishing to rearrange appointments. What We re Looking For Strong organisational and time-management skills Experience in scheduling, planning, or diary coordination (preferred) Confident communicator with ..... full job details .....
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