We''re recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury.This is a fantastic opportunity to join a supportive team environment where customer experience is at the heart of everything they do.If you love organisation, enjoy speaking to customers, and thrive in a fast-paced role where no two days are the same this could be perfect for you.The roleAs Service Coordinator, you''ll play a key role in keeping the service operation running smoothly. You''ll act as the link between customers, engineers and internal teams ensuring work is scheduled efficiently, queries are resolved quickly and customers feel genuinely looked after.This role sits within a busy service team supporting field engineers across the UK, so juggling priorities and staying calm under pressure is essential.What you''ll be doingActing as a key point of contact for customer enquiries via phone and emailScheduling work for Field Service Engineers to meet response times and service agreementsProviding proactive updates to customers on service progress and planned workCreating and managing cost estimates within the CRM systemProcessing spare parts orders for approved workMonitoring open orders, WIP jobs and delivery notes to ensure smooth completionInvestigating invoice queries and raising credit paperwork where neededFollowing up outstanding purchase orders and open cost estimationsProducing customer reports and supporting service ..... full job details .....