Bamford Daylesford, England, United Kingdom

OverviewThe Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. Bamford is a philosophy rather than a seasonal fashion label, founded on the belief that we should live consciously, respect nature’s resources and the land that provides for us. The aim is to nurture body, mind and spirit in tandem — to feel well and to feel happy, the three being aligned and in harmony.

About The RoleSet within 3,500 acres of organic farmland in the Cotswolds, The Club by Bamford is a sanctuary dedicated to 360º wellness — bringing together health, fitness, and holistic wellbeing under one roof. The world-class facilities include a state-of-the-art gym, cryotherapy chamber, steam and sauna suites, plunge pool, a 25-metre swimming pool, and welcoming club spaces. Members enjoy access to an inspiring calendar of exclusive events led by expert instructors and wellness practitioners. We are now seeking an experienced and dynamic

Head of Membership

to join our team and help shape the future of our growing community.

Full-time, 40 hours including weekends.

Responsibilities

Membership Strategy and Growth: Develop and deliver the membership strategy, ensuring the club attracts, retains, and nurtures a diverse and engaged community.

Member Experience: Ensure every member enjoys a seamless, personalised, and premium experience — from first enquiry to long-term engagement.

Community Building: Foster meaningful connections between members, creating opportunities for networking, collaboration, and shared wellness experiences.

Engagement and Retention: Design and oversee programmes, events, and communications that enhance member satisfaction, loyalty, and participation.

Sales and Recruitment: Lead the membership sales process, from handling enquiries and tours to onboarding new members with care and professionalism.

Data and Insights: Monitor membership trends, feedback, and analytics to inform decisions and continuously improve the member journey.

Team Leadership: Guide and inspire the membership team, ensuring high standards of service and alignment with the club’s values and ethos.

Collaboration: Work closely with wellness, FandB, events, and operations teams to create a consistent and elevated member experience across all touchpoints.

Brand Representation: Act as an ambassador for the Bamford club, representing our values both internally and externally.

Skills You Will Bring

Proven experience in membership management, luxury hospitality, private clubs, or premium lifestyle brands.

A natural people-person with exceptional interpersonal and relationship-building skills.

Strong commercial acumen with experience in driving sales and retention.

Excellent organisational skills with the ability to manage multiple projects and priorities.

A confident communicator with polished presentation skills, both written and verbal.

Creative mindset with the ability to design engaging membership experiences and community initiatives.

Comfortable working with CRM systems and using data to inform decisions.

Passion for wellness, hospitality, and delivering premium experiences.

Inspirational leadership skills with the ability to motivate and support a team.

Flexibility to work weekends and holidays as required.

Perks and Benefits

Discounts on products, treatments, and dining experiences from day one.

Volunteering Days: one paid day per year to volunteer with a charity of your choice.

Private Medical: subsidised private medical insurance through Bupa.

Pension Scheme: contribute up to 9% of salary; Bamford contributes up to 4.5%.

Life Assurance: cover equivalent to up to a year of your annual salary.

Mental Health Support: 24/7 Employee Assistance Programme.

Company Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Retail Luxury Goods and Jewelry

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