Senior Service Designer (SC Cleared)

Senior Service Designer (SC Cleared)£450 per day (Outside IR35) | Hybrid Working | Active SC Clearance RequiredWe''re supporting a major public sector digital transformation programme and are looking for an experienced Senior Service Designer to join a multidisciplinary team delivering meaningful improvements to a high-volume citizen-facing service.This is an opportunity to play a key role in the redesign and optimisation of complex end-to-end user journeys, helping to shape services that have a genuine impact on thousands of users. You''ll work across interconnected service areas, collaborating with researchers, delivery teams and stakeholders to ensure a seamless and user-centred experience.The contract offers an initial term through to February 2027, with a strong likelihood of extension as part of a long-term programme running through to 2030.The RoleWorking alongside a Principal Service Designer, you''ll lead project-level service design activity across multiple workstreams, taking ownership of service mapping, blueprinting, stakeholder engagement and design artefacts that support delivery.You''ll be responsible for understanding complex services, identifying opportunities for improvement, and aligning teams around a clear vision for better user outcomes.Key ResponsibilitiesLead service design activities across multiple interconnected digital services.Map and analyse end-to-end user journeys, identifying pain points, opportunities and service improvements.Produce ..... full job details .....