OverviewCare Outlook is an expanding, leading home care provider in London and the South East of England since 2005. Our Care team is friendly, and we are passionate about the high-quality support we provide. This role is for a Team Leader to maintain and develop our extra care service, Redwood House.

Responsibilities

Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service

Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users'' needs and aspirations

Ensuring care assessments, care, and risk planning meet best practice and customers'' aspirations

Work with the Recruitment Team to ensure sufficient current and future staffing levels

Provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required

Ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner

Work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly

Participate in the paid on-call rota

Put in place measures to comply with CQC regulations and work to achieve the best care standards possible

Qualifications

Knowledge of CQC standards and CQC Compliance (essential)

Experience in Care Coordinating or 2 years working within Health and Social Care (preferred)

Full Driving Licence and access to a vehicle (preferred)

NVQ Level 3 Health and Social Care (preferred)

Benefits

Salary £24,000 - £26,000

Company-issued mobile phone

Ongoing support and Professional Development

20 Days Holiday plus Bank Holidays

Opportunity to work in an expanding leading home care provider

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