Head of IT Operations / IT Service Manager

Head of IT Operations / IT Service Manager

This range is provided by Intellect Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Direct message the job poster from Intellect GroupHead of IT Operations / IT Service ManagerFull-Time | Office-Based (Salisbury – 1 day/month in London)A growing, tech-forward organisation is looking for an experienced

IT Operations and Service Manager

to take ownership of IT service delivery and technology operations across the business. This is a key strategic role for someone confident balancing leadership, hands-on technical insight, and supplier management — with a strong understanding of modern

cloud-first environments (Azure/M365) .Key ResponsibilitiesLead and manage IT operations, including internal service desk and third-party suppliersChampion and evolve the business’s

cloud infrastructure , security, and service platformsDefine SLAs, monitor KPIs, and drive continuous service improvementOversee IT compliance, cybersecurity, risk management, and audit readiness (GDPR, ISO)Deliver IT change initiatives and manage vendor relationships across infrastructure and servicesProvide occasional 1st-line support and work cross-functionally with internal teamsWhat You’ll BringProven experience in

IT operations and service management

rolesSolid understanding of

cloud technologies (Azure, M365, Intune, etc.)Background in regulated or service-driven industries (insurance, finance, etc.) beneficialStrong problem-solving, supplier management, and stakeholder communication skills25 days holiday + birthday offLife assurance (4x salary)Company pension£500 annual wellbeing allowanceEmployee Assistance ProgrammeSeniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Information Technology and ManagementIndustries Insurance, Technology, Information and Media, and IT Services and IT ConsultingReferrals increase your chances of interviewing at Intellect Group by 2xGet notified about new Head of Information Technology Operations jobs in

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