Job Title: 2nd Line Team Leader Location: Manchester Salary: £37,000 per annum plus benefits (including an 18% contributory pension)Working Conditions Hybrid (2 Days on site, 3 days from home)Futures are a leading digital recruitment partner for Public Sector organisations across the UK. We support most local authorities, a variety of NHS and Police organisations, not to mention central government and Defense institutions.We are currently supporting policing and security operations in Greater Manchester as the city looks to transform its digital landscape and improve the level of service provided to the citizens of Greater Manchester. If you have a first class background in IT Support and a passion for improving the lives of the local community, we would love to talk to you.Role PurposeLead the 2nd Line Support Team in delivering high-level technical support across the organisation s various IT systems. Ensure effective administration, planning, and collaboration with internal teams and third-party providers, aligning with agreed Service Level Agreements (SLAs) and strategic IT goals.Key ResponsibilitiesTeam Leadership and Service Delivery Manage day-to-day operations of the 3rd Line Support Team to ensure timely resolution of incidents and service requests.Forecast demand and allocate resources with Service Introduction and Change Management leads.Define and maintain 3rd Line policies and SLAs in line with the organisation s IT and Digital strategy.Provide technical ..... full job details .....