Direct message the job poster from Tata Consultancy Services

UK Recruiter | HR Professional | End to End Recruitment | Tata Consultancy Services

If you need support in completing the application or if you require a different format of this document, please get in touch with

at UKI.recruitment@tcs.com

or call

TCS London Office number 02031552100

with the subject line: “Application Support Request”.Role:

ServiceNow Sales and Solution LeadJob Type:

PermanentLocation:

London (Hybrid)Number of hours:

40 hours per week – full timeAre you looking for an exciting opportunity as an

ServiceNow Sales and Solution Lead?We have an exciting role for you -

ServiceNow Sales and Solution LeadCareers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Build strong relationships with a diverse range of stakeholders.Gain access to endless learning opportunities.Work closely with the range of teams within the business to bring products to life.The RoleAs a

ServiceNow Solution Architect and PreSales Lead

you will be in a critical strategic position responsible for leading technical sales pursuits and driving ServiceNow platform adoption. This role serves as the primary solution architect throughout the sales cycle, articulating the value of ServiceNow solutions to prospective customers, and ensuring alignment of client objectives with ServiceNow capabilitiesKey Responsibilities:Be a trusted advisor to customers by leading discovery sessions, understanding customer requirements, defining scope, design scalable solutions and create implementation roadmaps on ServiceNow platform.Support sales pipeline and lifecycle by actively leading RFPs and proactive opportunities, building winning proposals, contributing to RFP/RFI responses, estimating effort and pricing and drafting statements of work.Develop and present compelling technical presentations and demonstrations of ServiceNow solution and platform features articulating the value as per customer requirements.Responsible for opportunity tracking and updates, advancement and closure to drive revenue growth.Support partner engagement, account mapping, identifying cross/upsell opportunities.Responsible for the technical solution design, PoC / PoV leveraging ServiceNow platform, GenAI capabilities and integration with third-party technologies and monitoring tools.Advise and ensure customers use leading ServiceNow practices and capabilities related to instance strategy, architecture, technical governance, data and integrations.Work with diverse teams and customers to improve product adoption, increase footprint and provide guidance to project teams at onsite / offshore on solution implementation.Develop strategies and guide customers to obtain maximum value from their ServiceNow investment and License usage.Provide technical consultation to client stakeholders on critical issues, answering platform related questions, and improvement opportunities.Participate in industry events to build market presence and generate leads. Share insights on market trends and competitive positioning.Your Profile:Essential knowledge/experience:Good experience in IT Infrastructure/Apps including in IT Solutions architecture / Bid Management / Pre-Sales support.Demonstrated experience in technical consulting, sales cycles as a solution architect, presales, professional services.Demonstrated experience in multiple ServiceNow implementations, migrations and upgrades and Strong understanding of IT service management processes and frameworksStrong technical and hands on experience in multiple ServiceNow product suites - ITSM, ITAM, ITOM, Now Assist, etc and other related applications and 3rd party software integrations with ServiceNow.Experience with CMDB design, architecture, and implementations, MID Server management, Discovery, Service Mapping, ATF.Relevant ServiceNow certification eg. ServiceNow Certified System Administrator, ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) certification.Demonstrable experience of collaborating with geographically dispersed teams, requirements management, agile practices and working with clients to foster positive relationships.Excellent interpersonal, communication and presentation skills to client stakeholders, adept at translating technical concepts for non-technical stakeholders.Strong creative thinking, problem-solving, planning, time-management, and organizational skills.Experience in Banking, Financial Services and Insurance is an advantage.Expertise in data centers, storage, hosting, tool technologies and technical architecture.Deep understanding of industry trends, concepts, opportunities, threats and constraints.Experience and knowledge of GenAI, predictive analytics, or automation workflows in enterprise environments.Familiarity with NLP frameworks (TensorFlow, PyTorch) and LLM fine-tuning techniques.ITIL certification and/or AI/ML certifications (AWS, Google Cloud).Experience with implementing scripted web services in ServiceNow, Java, and CMDB or asset integrations in ServiceNow.Knowledge of SAML, Active Directory, or LDAP.ServiceNow developer Certification, including ITSM, ITOM, Asset Mgt, ITBM, CSM, SecOps, GRC, or HR.Exposure to HRSD, IRM, CSM, FSM, GRC, mobile solutions, Reporting and Analytics and other industry specific solutions.Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.Experience of custom applications development, Design and modification of ServiceNow Service Portal.Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features.TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.Diversity, Inclusion and Wellbeing:Tata Consultancy Services UKandI is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ and Allies, mental health, disability and neurodiversity inclusion and many more, as well as health and wellness initiatives and sports events and we sponsor the London Marathon.We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.Join us and do more of what matters. Apply online now.Seniority level

Seniority level

AssociateEmployment type

Employment type

Full-timeJob function

Job function

Information TechnologyIndustries

IT Services and IT ConsultingReferrals increase your chances of interviewing at Tata Consultancy Services by 2xGet notified about new Solutions Architect jobs in

London Area, United Kingdom

.London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 month agoSolution Architect - Digital Transformation

London, England, United Kingdom 1 week agoLondon, England, United Kingdom 6 days agoLondon Area, United Kingdom £80,000 - £100,000 1 month agoCity Of London, England, United Kingdom £60,000 - £60,000 1 day agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr