Laduree Front of House with Barista experience - Job DescriptionJob Title:

Front of HouseType of contract:

Permanent/ Full-TimeLocation:

Mayfair Store - 51 52 South Audley Street, W1K 2QF, LondonReports to:

Store ManagerPosition Summary:

As a Ladurée Front of House, you play a crucial role in delivering Ladurées renowned luxury dining experience. Your responsibilities will include providing attentive and knowledgeable service to guests, presenting Ladurées menu with expertise, and ensuring every customer leaves with a memorable experience.Key Responsibilities:Guest Service and ExperienceGreet guests with warmth and professionalism, creating a welcoming atmosphere that reflects Ladurées elegance and sophistication.Guide guests through the menu, offering recommendations on Ladurées iconic items, such as macarons, pastries, teas, and seasonal specialties.Provide attentive service, ensuring guests needs are met promptly and courteously throughout their experience.Maintain a high level of customer service, addressing any guest concerns or special requests in a polite, efficient manner.Handle guest orders accurately, ensuring any dietary restrictions or allergies are notedBeverage Preparation and PresentationPrepare and serve a variety of beverages, including coffee, espresso-based drinks, teas, and other alcoholic and non-alcoholic drinks, according to Ladurées recipes and presentation standards.Create visually appealing drinks that reflect the sophistication of the Ladurée brand.Stay updated on seasonal beverages and limited-edition drinks, contributing to their promotion.Adhere to hygiene and safety standards when handling food and beverages.Customer Service ExcellenceGreet customers warmly, creating a welcoming and high-end shopping experience.Assist customers in selecting Ladurée products, such as macarons, pastries, and gifts, while providing knowledgeable recommendations based on customer preferences.Uphold Ladurées exceptional service standards by ensuring each customer interaction is personal, courteous, and attentive.Handle customer inquiries and provide detailed information about product origins, flavours, ingredients, and Ladurées unique offerings.Product Knowledge, Upselling, brand RepresentationDevelop a strong understanding of Ladurées products, menu, including detailed knowledge of history, values of the brand, ingredients, preparation methods, and unique product stories.Actively promote and upsell high-value items, seasonal products, and add-ons like specialty teas, and dessert selections.Keep updated on new menu items, promotions, and seasonal offerings to provide guests with accurate information.Represent Ladurées brand ethos through a polished appearance, language, and behaviour that aligns with the brand''s luxury positioning.Sales and UpsellingActively engage in upselling and cross-selling Laduree products, limited-edition items, beverages, pairing drinks with macaron, pastries or menu items to enhance the customer experience.Assist the team in meeting sales targets by encouraging customers to try new or premium drinks.Achieve individual and team sales targets by fostering repeat business and building customer loyalty.Process transactions accurately and efficiently, handling cash and card payments.Order Management and Payment ProcessingTake and accurately enter orders into the point-of-sale (POS) system, ensuring orders are relayed correctly to the kitchen team.Process payments efficiently, handling cash and card transactions with attention to detail and accuracy.Assist with end-of-shift closing duties, including reconciling payments and maintaining proper cash handling procedures.Coffee Area Maintenance and Stock ManagementMaintain cleanliness and organisation of the coffee area, ensuring it is always presentable and well-stocked.Restock supplies, including coffee beans, milk, syrups, glassware, and garnishes, as needed throughout the day.Monitor stock levels, reporting shortages or maintenance issues to management promptly.Conduct regular inventory checks and participate in stock rotation to maintain product quality.Store Presentation and Stock ManagementMaintain the boutiques aesthetic appeal by arranging and restocking displays, ensuring they are visually appealing and align with Ladurées brand standards.Monitor inventory levels, restocking as necessary, and inform management of any shortages to prevent disruption to customer experience.Assist with daily stock counts, inventory control, and managing stock rotation to ensure product freshness and quality.Team CollaborationWork collaboratively with fellow team members and management, to provide seamless service to guests.Communicate effectively with other team members, especially during peak hours, to ensure timely service and order accuracy.Attend team briefings and training sessions to stay informed about new menu items, service standards, and operational updates.Operational SupportAssist with opening and closing duties, including managing the tables outside and ensure all coffee-related tasks are completed efficiently.Follow all health and safety regulations, particularly regarding food handling and equipment use.Able to embrace additional duties as required.Manage packaging for customer orders with precision and care, ensuring it meets Ladurées quality standards.Compliance and SafetyAdhere to all health, safety, and food hygiene standards, particularly those related to handling and serving food items.Follow all Ladurée policies and procedures to uphold the brands reputation for quality and customer care.Report any issues or maintenance needs promptly to management to ensure a safe and pleasant environment for both guests and team members.Qualifications:Previous experience as a waiter or waitress, barista or sales assistant ideally in a luxury or high-end restaurant, café, or hospitality setting.Strong communication and interpersonal skills with a friendly, positive attitude.Ability to work in a fast-paced environment, multitasking and managing time effectively.Attention to detail in all aspects of service, from order accuracy to table presentation.Flexibility to work shifts that may include evenings, weekends, and holidays.Excellent beverage preparation skills, including in-depth knowledge of coffee, espresso drinks, and teas.Preferred Skills:Passion for fine dining, luxury service, and Ladurées brand.Barista experience is a plusBasic knowledge of French is welcoming, especially for understanding product names and descriptions.Familiarity with POS systems and cash handling.Benefits:Competitive hourly wageEmployee discounts on Ladurée products and dining.Opportunities for career development and advancement within Ladurée.Exposure to a prestigious, globally renowned luxury dining environment.Monthly Travel AllowanceEAPPension

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