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Customer Service Executive

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Customer Service Executive

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Arnold ClarkGet AI-powered advice on this job and more exclusive features.We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Manchester Click and Collect branch and help customers get excited about our products.

We Offer

£24,500 + performance-related bonus of up to £7,800 per annum33 days’ annual leaveFlexible working hoursGenerous employee discountsPrivate health care and sick pay coverMaternity and paternity packages

Hours

You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week)

About The Role

Passionate about cars? Great. Passionate about customer service? Even better.

As an Arnold Clark Click and Collect Product Genius, you’ll play a key part in the Click and Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car.

This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.

Essential Skills

Full of energy and enthusiasm, with great people skillsGood attention to detail when handling documentationA confident communicator who understands that a positive attitude gets great resultsWilling to learn and work with our branch network to ensure our customers have a great experienceThe ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click and Collect experience for all the right reasonsA full UK driving licenceHappy working on your own initiative, to problem solve and maximise handovers and purchasesAbility to take ownership of situations all the way through to resolution

Day-to-day duties

Completing the handover and purchase of cars for our Click and Collect servicePreparing handovers for the day aheadArranging all documentation prior to handover to make sure the process goes smoothly for customersEncouraging customers to share their experiences on social mediaHelping the customer familiarise themselves with their new vehicleHelping customers sell their car through our Sell Your Car serviceLearning about different vehicles and manufacturersProviding relevant information and being there for our customers when assistance is required

You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.Seniority level

Seniority level Entry levelEmployment type

Employment type Full-timeJob function

Job function OtherIndustries Motor Vehicle Manufacturing, Hospitality, and RetailReferrals increase your chances of interviewing at Arnold Clark by 2xGet notified about new Customer Service Executive jobs in

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