Role overview: We are a fast-growing value-added managed service provider with a strong history in the ISP marketplace. We are looking for a Level 1 SD Agent with 360 skills in an MSP and multiple client set-up. This role will suit someone who is both ambitious and self-motivated in a very fast-paced environment. The successful candidate will take ownership of incoming issues from the Service Desk and work closely alongside other teams. This is a client-focused role that involves site visits, so we are seeking an individual with great commercial acumen and social skills. We are interested in individuals with a passion for technology and the desire to develop their own skillset. Key responsibilities: The role requires previous experience working with an MSP or ISP. You should have a working knowledge of Windows Server, including Active Directory, Group Policies, DNS, DHCP troubleshooting and administration. Experience with Microsoft Exchange or Exchange Online is important, as is a solid understanding of Microsoft Office 365, both in standalone and Azure Sync environments. You should be confident working with Remote Desktop Servers, providing desktop support across Windows, Mac, and RDS Farms, and familiar with networking protocols such as TCP/IP. Strong communication skills are essential, along with the ability to manage technical issues effectively under pressure. Previous experience as a support engineer in a service environment, particularly with SMEs, and familiarity ..... full job details .....