Direct message the job poster from InterQuest GroupTechnical Support Analyst - Day Shift / 24/7 ShiftContract Type:

PermanentOverview

We are seeking a dedicated and enthusiastic Technical Support Analyst to join our team at a Harrogate-based Managed Service Provider. This role provides high-quality technical support, supplier management, monitoring, and customer communication. The role operates within a 24/7 shift environment and is hybrid, with one shift on-site in Harrogate and the remainder from a home office.The starting salary is £27,500 with an increase to £30,000 following a successful probation period. Please note there are two positions available: Day Shift (Standard office hours) and a structured shift pattern: 2 x day shifts – 7am to 7pm, 2 x night shifts – 7pm to 7am, 4 days off.Responsibilities

Provide high-quality technical support and monitor faults through to resolution.Manage supplier interactions and maintain clear customer communication.Operate within a 24/7 shift environment, with on-site and remote/hybrid work arrangements.Participate in full training to enhance technical skills across networking and telecommunications technologies.Skills

Technical SupportMonitoring and Customer CommunicationBroadband Technologies (ADSL/FTTC/FTTP/SOGEA)LAN Networking (Cisco/Meraki)Firewall Management (Cisco/Fortinet/Meraki)WAN Networking (Cisco/Huawei/OneAccess)WLAN Networking (Meraki/Aruba)VoIP SIP Telephony Solutions (Broadworks)VPN and Authentication Solutions (Safenet/MobilePass/Fortinet Authenticator)Certifications and Standards

Seniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyIndustries: IT Services and IT ConsultingNote:

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