What''s in it for you?Full training provided with an excellent opportunity to build a career within the finance and credit sectorPerformance related bonus schemeGenerous holiday allowance including public holidaysPension, life insurance and wellbeing supportGym membership and referral programmeCasual dress and on site parkingGenuine career progression opportunities, with many senior leaders having developed from entry level positionsMust have''sA calm, empathetic and professional approach when speaking with customersStrong listening and communication skillsConfidence managing telephone conversationsExcellent attention to detail and the ability to maintain accurate recordsAbility to handle sensitive conversations with discretion and professionalismGood organisational and time management skillsNice to have''sPrevious customer service experienceGCSEs, A Levels or equivalent qualificationsSo, what will you be doing?Speaking with customers who may be experiencing financial difficultiesUnderstanding individual circumstances through effective questioning and active listeningAgreeing fair and sustainable repayment solutions on behalf of clientsMaintaining accurate and detailed call notesDelivering excellent customer service while balancing client requirementsBuilding positive relationships with customers through supportive and professional conversationsWorking as part of a collaborative team to achieve service and performance objectivesHelpful extrasIdeal for someone looking to ..... full job details .....