This role is focused on providing first level support to the client ensuring their productivity through effective use of the Firm''s IT systems.To deliver a high level client service experience and to continually improve the quality of the service delivered through proactivity, good communication, technical skill and organisation.The post holder is a member of an IT support team and should be prepared to help when assistance is required, either within the same team, or from other IT teams. Apart from technical skills, excellent client service skills, proactivity, good communication, flexibility and a team-oriented approach are important aspects of this role.ESSENTIAL REQUIREMENTS:

12 months experience of working in an IT Service Desk environment, including direct experience in a 1st line support2nd line support would be desirable but not essentialWe will consider those with equivalent experienceBe familiar with versions of Microsoft Desktop Operating Systems and Applications (Office 2013 essential)Have experience of software installationsBe able to virus check software and computers with a knowledge of what to look for.Understand and be able to demonstrate consistent and continuous high levels of client serviceExcellent trouble shooting skillsExcellent IT technical skills at the requisite level for this positionGood communication skills and telephone mannerGood team skills are required, particularly in communicating and supporting other team membersBe able to organise self and work effectivelyBe able to communicate with people at all levels and technical abilityDESIRABLE REQUIREMENTS:

A HNC/HND in Computing or suitable equivalentAccreditations in any Microsoft technology especially MCP would be usefulExperience of desktop upgrades and/or migrationsExperience in deploying Group Policies and Active DirectorySkills to successfully implement a Microsoft product or technology as part of a business solution in an organisationKnowledge of current Anti-Virus software and the effects that viruses may haveExperience of operating in an IT Team within a legal firm would be beneficialWorking to the firm''s core values, you will look to progress your career through the service desk and into either a leadership role or a more technically diverse and specialist infrastructure role.

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