OverviewWe have an exciting opportunity for a motivated and committed individual to join our Customer Services Team at Head Office (based at Yate Active Lifestyle Centre) in the role of Membership Administrator.

Responsibilities

Carry out administration linked to customer memberships and swimming lessons

Help to retain existing members

Deal with customer complaints and issues as necessary

Create reports

Ensure consistency and accuracy across the membership databases and associated administration

Work closely with the contact centre, finance team and other company departments on the administration and accuracy of the membership database and procedures

Qualifications

Have a minimum of 3 GCSEs including Maths at Grade C or above (or equivalent)

Have experience of administrative work and good keyboard skills

Have experience of drafting letters and emails

Have significant experience of using computer systems, in particular membership databases, Word and Excel

Have good numeric skills

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