Senior Business Support Officer Location: Hybrid basis, onsite days will be at New Shire Hall, Emery Crescent Enterprise Campus, Alconbury Weald, Huntingdon, PE28 4YE Rate of Pay: 16.35 per hour PAYE Working Hours: Monday - Friday, 9:00am - 5:00pm, 30-minute unpaid break. Contract Type: Temporary basis, 3 months with potential extensionAbout the Role Opus People Solutions are recruiting for a Senior Business Support Officer to join Cambridgeshire County Council on a temporary basis. This role is responsible for leading and supporting the Business Support workforce, ensuring the smooth delivery of day-to-day operations. You will help maintain strong working relationships between Business Support and service teams while driving improvements through gathering information, analysing processes, and recommending enhanced ways of working. A key part of the role includes embedding consistent and effective use of IT systems across the service.Key ResponsibilitiesManage the Business Support workforce and oversee daily operational activities.Build positive working relationships between Business Support and wider service teams.Gather, analyse, and interpret information to recommend service improvements.Promote and embed the effective use of IT systems and digital tools across the service. Duties IncludeHandle high-volume, complex, and sometimes emotive correspondence.Use clear, confident, and professional written communication.Respond to customer enquiries with sensitivity and ..... full job details .....