OverviewMicrosoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we''re talking about! Based in South of Manchester, our team works remotely connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.

The role offers long term security and the opportunity to progress into a permanent position.

Responsibilities

Provide first-line technical support to internal users via phone, email, and in person

Assist in diagnosing and resolving hardware, software, and network issues

Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices

Support users with basic IT tasks such as password resets, software installations, and user account management

Document technical issues and resolutions accurately using our ticketing system

Help maintain inventory records for IT equipment and software licenses

Follow company IT policies, data protection, and cybersecurity best practices

Support the IT team with ongoing projects and system upgrades

Adhering to the systems and processes as stipulated by the Company

Responding to customers requests and enquiries through Company approved communication and collaboration systems

Working on Service and Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service

Reviewing appropriate operational procedures, documentation, and management guides with a view on business improvement and operational efficiency

Tracking latest IT security innovations and keep abreast of latest cyber security technologies

May participate in the implementation of approved technical solutions

To keep abreast of technical developments of operational and technical importance to the business and customers

Provide technical support and assistance to end-users regarding Microsoft 365 and Azure

Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues

Troubleshoot and resolve technical problems in a timely manner

Install, configure, and maintain computer systems and software

Respond to help desk tickets and provide remote support to users

Training and ScheduleVelocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Monday to Friday, 9.00am to 5.30pm.

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