3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance

We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You''ll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset.

Key Responsibilities:

• Provide 3rd line network support to a secure, mission-critical environment

• Monitor Event Management tooling, triage alerts, and escalate where necessary

• Engage with internal teams, customers, and stakeholders on issue resolution

• Contribute to service improvement and documentation upkeep

• Shift patterns are 07:00-15:00 and 11:00-19:00

Technical Requirements:

• VCenter NSX-T

• Cisco Firepower Management Centre

• Cisco IOS

• Cisco ISE

• Juniper Switches & JUNOS

• SolarWinds

• Active Directory

• Windows Servers