OverviewAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it''s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location:

Homebased

Salary:

Excellent basic salary plus bonus and Vodafone benefits

Working Hours:

Full time 37.5 hours per week – Monday to Friday

Who We AreWe’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you’ll doAs a

Security Engineer

you will take technical ownership of the Vodafone service to the customer account, support management and provide inspired technical leadership to a team of highly skilled engineers working on a key blue chip account that is strategically critical to both Vodafone and UK PLC.

It is essential that the candidate will be able to interface with all levels of management and account teams both internally and with customer representatives, providing a ‘best in class’ level of support in and where required out of hours.

Support account management with technical skills and coaching of team members.

Communicate with internal and external stake holders, to a high level of technical detail, whilst ensuring simplicity of resolution communications.

Support colleagues with fault finding and troubleshooting on customer critical systems.

Provide technical insight to key faults and scenarios where service is under threat or impacted and where customer representatives required face to face support to overcome outages.

Perform RCA and provide solutions based on output to mitigate any future instances or provide visibility of impact should analysis not be implemented.

Coach and mentor Engineers to ensure technical standards are met and maintained.

Provide a key point of escalation for technical issues between the customer and Vodafone

Who you are

Adaptability and the ability to learn new skills quickly

Industry-leading technical knowledge gained in a telecoms or service provider

In depth understanding of modern Networking and Protocols (OSI Layers 1-7)

VPN Technologies (ipsec, SSL VPN, DMVPN and FlexVPN)

Valid / full UK driving license

Eligibility for BPSS / SC clearance

Minimum of CCNA Network and/or CCNA Security (CCNP Highly desirable).

F5 Skills

Checkpoint CCSA/CCSE

Linux / Windows server build, maintenance and management.

F5 LTM, GTM and Proxy Configuration/Management

Authentication Management (RSA SecurID, Cisco ACS/ISE, TACACS+ and RADIUS)

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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