Repairs PlannerLocation:Tottenham HaleTerm: Full time / temp to permSalary: £16.91ph umbrella rateHiring ASAP /Available Positions: 1Description of role: Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer serviceDay to Day: Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.Check the system for emergencies and manage within a timely manner to ensure targets are meetRespond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completionProvide a high quality service to our client on a face to face basisWorking within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders Essential Criteria Social Housing and Repair and Maintenance background.Experience in planning/scheduling jobs using planning system.Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractorsUnderstanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of timesExperience of trade job durationsExperience of health and safety considerations when planning e.g. asbestosNo ..... full job details .....