Job DescriptionHead of Customer Experience - (26345)DescriptionCirca £75,000 per annum plus car allowance34 days leave rising to 39 (including bank holidays and a ''Me day'') and 2 paid volunteering days each yearPermanent, full time (37.5 hpw), hybrid roleNewcastle upon TyneHome, a place where you belong Connecting customer experience to create real change, you will ensure our homes and services are shaped by the customers we serve. You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. You will grow our engagement offer with customers, widen who we listen to, turn insight and data into action, and champion the customer voice so decisions feel different. What you''ll do: Lead customer influence and involvement strategies that keep services clear, fair and easy Turn customer data and Tenant Satisfaction Measures into simple actions that improve services Build inclusive involvement so diverse customers shape policies, priorities and service design Grow digital and face to face engagement so more customer voices guide decisions Report meaningful insight to leaders, boards and committees, driving timely improvements and change initiatives across the organisation Why join us Join us at a real turning point for customer experience. You will lead change that leaders are hungry for, with access to boards, committees and senior teams who want your challenge. You ..... full job details .....