We are recruiting on behalf of an established housing and property management organisation for an experienced Property Services Team Leader to lead a team of four Property Administrators overseeing approximately 1,800 properties based in Ilford, Essex. This is a hands-on leadership role suited to a confident property professional with social housing experience, strong people-management skills and the ability to resolve complex issues and drive performance.Key Responsibilities Lead and support four Property Administrators across a portfolio of c.1,800 properties. Monitor workloads, KPIs, outstanding actions and escalations. Resolve complex landlord, tenant and property matters. Manage complaints, disputes and escalated cases. Coach, develop and performance-manage team members, including PIPs where required. Chair weekly team meetings and report performance to senior management. Liaise with landlords, tenants, local authorities, contractors and internal teams. Oversee repairs, quotations, cost recovery and compliance. Identify service improvements and ensure consistent processes across the department. The successful Property Services Team Leader will have: Essential: Proven social housing experience. 3-5 years'' residential/property management experience, including 2+ years in a supervisory or team leadership role. Experience managing a team, including appraisals and formal performance management. Experience overseeing a substantial property portfolio and multiple caseloads. ..... full job details .....