Position: 1 Line EngineerLocation: AbingdonSalary: £25k-30k Benefits25+ Days Holiday and rising (plus bank holidays)Flexible working (WFH incentives)Bupa Cash PlanElectric Vehicle SchemeCycle SchemeDiscounted Gym MembershipPaid Charity DayCar ParkingCome and work for one of the UK''s leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice.Primary Purpose: The Tier 1 team are tasked with supporting, investigating, and resolving our MSP client''s IT-related systems and making sure all issues are dealt with in a timely fashion.Key Responsibilities: Being the first point of contact for all incoming support calls, emails, and sessions Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLAs are met Provide support to our entire MSP client base Help the Tier 1 with continued business improvements Manage the clients'' expectations with ongoing tickets Inform the Tier 1 Manager of any tickets requiring escalation, to other teams Communicate daily to clients with open tickets Adhere to all company policies and procedures Ensuring that all role related KPI''s are met Log, manage and resolve MSP client IT issues ..... full job details .....