Our client is a globally respected mechanical engineering leader, delivering precision-engineered components and mission-critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high-tech industrial sectors. Known for unmatched reliability, deep technical authority, and customer partnerships built over decades, they operate at the premium end of the market.

What We’re Looking For

• Mechanical engineering background (HNC/HND, apprenticeship or equivalent)
• Strong understanding of engineering principles and how systems operate
• Technically curious, with a structured approach to problem solving
• Confident communicator, able to translate technical detail into clear solutions
• Highly organised with strong attention to detail
• Commercial awareness or interest in developing in this area

The Opportunity

This is a rare opportunity to join a globally recognised, premium engineering solutions provider operating across high-spec, safety-critical industries.

Following a strategic investment in its UK operation, the business is strengthening its technical capability — creating an opportunity for a technically strong individual to step into a customer-facing, solution-led engineering role.

You’ll be positioned at the heart of the customer journey, working on technically interesting applications and directly influencing the solutions delivered.

The Role

• You will act as the first point of contact for technical enquiries, taking ownership of incoming customer requirements - from initial triage and technical assessment through to solution definition and quotation. The focus is on quality of engagement, technical accuracy, and providing consultative, solution-led support across a varied and complex product range.
• You’ll work closely with internal teams and field sales, ensuring customer needs are understood and translated into the right engineering outcomes.

Key Responsibilities

Technical Enquiry Management

• Triage and assess incoming technical enquiries, ensuring accurate prioritisation
• Conduct first-line technical evaluation of customer requirements
• Determine the most appropriate solution pathway based on application needs

Solution Development & Quotation

• Develop technically robust, customer-focused quotations
• Validate technical specifications, configurations and application details
• Ensure all outputs align with engineering standards and best practice

Customer & Stakeholder Support

• Provide clear, solution-focused technical guidance to customers and internal teams
• Support field sales with technical input on opportunities and projects
• Act as a key point of contact for technical queries across the business

Commercial Awareness

• Identify upsell and cross-sell opportunities from inbound demand
• Analyse customer requirements and purchasing patterns to add value
• Contribute to overall sales performance through a solution-led approach

Problem Solving & Continuous Improvement

• Support resolution of complex technical challenges
• Work with engineering and specialist teams where required
• Contribute to improving technical processes, tools and ways of working

Cross-Functional Collaboration

• Work closely with Customer Excellence, Internal Sales and Engineering teams
• Support Fabrication, Assembly and Build requirements where needed
• Contribute to team-wide support during peak demand or resource gaps

Why This Role?

• Move into a consultative, customer-facing engineering position
• Work with high-quality, precision-engineered systems and components
• Exposure to a wide variety of technical applications and industries
• Clear progression into senior technical, project or commercial roles
• Join a business investing in capability, quality and long-term growth

This role is ideal for an engineer looking to move beyond purely technical work into a more commercially aware, customer-focused role without losing technical depth.

Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search.