Enfield Repairs Operations Manager You will have Leadership of the in-house, Direct Labour Organisation (DLO) repairs service (with turnover of approximately £5 million per annum) ensuring customer service excellence and achievement of performance KPI targets. Ensure that the requirement to provide a 24/7 service is effectively discharged including the necessary back up emergency support that may be needed to staff outside normal working hours. Provide leadership, support and motivation to staff in the DLO ensuring that all staff are recruited, trained, managed, appraised and developed effectively in accordance with Enfield Council policies and procedures. Provide operational leadership to the DLO under, designing operational plans to translate the strategic objectives set by the head of department into tangible operational outcomes and service improvement.You will be doing the following: Lead, manage and motivate the team to deliver high performance Ensure that corporate/departmental people practices are understood and implemented within your service Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation Monitor and evaluate your team''s performance and recommend areas for improvement based on evidence Coach and support staff to develop Recommend areas for service improvement based on relevant data and information Communicate effectively with elected members and other partners/stakeholders Collaborate ..... full job details .....