An exciting opportunity for an experienced IT Service Manager to lead service management across a complex technology estate supporting a highly regulated scientific environment. You will be responsible for service performance, availability, supplier management, continual service improvement, stakeholder engagement, and ensuring high-quality IT services that meet business and user needs Client Details This role is based within the public sector in central London. Description Lead the delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles and embed continual service improvement across all services. Manage supplier performance, service levels, and contractual obligations. Act as the senior point of contact for service-related issues and escalations. Lead investigations into operational issues and identify opportunities for service enhancement. Build and maintain strong relationships with stakeholders, users, suppliers, and technical teams. Provide specialist technical consultancy and guidance across service management disciplines. Review and approve technical designs, architectures, and change proposals through governance forums. Produce and analyse service performance data, KPIs, and management information. Ensure compliance with relevant standards, policies, and quality frameworks. Support the wider technology function in ..... full job details .....