We are currently looking for an experienced Benefits Service Manager to lead the day-to-day operation and performance of a Benefits service. The role will oversee the administration of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments and other associated discretionary awards, with a key focus on improving processing performance, accuracy and service delivery.The Role Manage the day-to-day operation and performance of the Benefits service. Oversee the administration of Housing Benefit, Council Tax Reduction, the Single Support Grant scheme, Discretionary Housing Payments and associated discretionary awards. Ensure benefits administration is delivered in accordance with relevant legislation, performance standards and agreed budgets. Drive processing teams towards achieving and maintaining top quartile performance across benefits administration. Develop and monitor performance measures covering individual accuracy, productivity and throughput. Analyse performance data and implement targeted interventions and training where required. Review and develop operational procedures, standards and processes to improve service performance. Identify opportunities to use emerging technology to improve benefits processing and service delivery. Plan and implement legislative and regulatory changes while minimising disruption to the service. Provide regular performance and operational updates to the senior management team. Deputise for the senior Revenues and ..... full job details .....