IT Project Manager - Unified Comms / Telephony / Microsoft 365 / Sharepoint / Teams / Power Automate/Apps

Purpose of job

Be responsible for delivering projects, specifically related to the IT Technical Plan and Change Programme, that improve the way we deliver services to our customers and empowers staff to enable them to perform to their best.

Responsibilities

Deliver new technologies, integrations and data capabilities on scope, time and budget that address business challenges, are ''fit for purpose'' and embedded

Lead the resolution and avoidance of potential issues and problems that might affect the performance of business functions whilst ensuring the confidentiality, integrity and availability of business applications and data

Define and manage projects that deliver new or upgraded technology, integrations, and data capabilities to agreed scopes, quality criteria, timetable, and budgets

Build relationships with stakeholders to facilitate successful delivery of projects within the agreed parameters

Create and maintain detailed project documentation including charters, business cases, initiation documents, roadmaps, milestone/sprint plans, resource plans, stakeholder maps, workplans, product and feature backlogs, quality and embedding plans, benefit trackers, dependencies, assumptions, risks, issues, DRAID and other logs, status reports, lessons learnt and governance meeting papers and presentations

Proactively manage scope, quality, timetabling, cost, risks, issues, assumptions, dependencies, configurations, tests, integrations, defects and releases with appropriate controls, mitigations, tolerances, and escalations

Rigorously manage third party suppliers and dependencies

Track project deliverables including implementing key performance trackers, timetabling tolerances, and contingency plans in the event of delays

Continuously monitor progress against plan and produce timely project reports to detail and frequency required

Define project tasks and resource requirements, effectively co-ordinating project staff to ensure adequate levels of resource and skills are available

Improve the confidentiality, integrity, accuracy, and availability of data

Keep abreast of and implement best practices in project management and IT trends, share knowledge and contribute to the ongoing learning of the team

Person specification

Expertise

Experience in coordinating and leading projects to successfully deliver new technology and data capabilities

Experience in coordinating business analysis, specification, configuration, technical, test and training resources as well as delivering continuous service improvements.

Knowledge and experience of project management methodologies and tailoring these to organisational context

Ability to embed new systems and new ways of working for teams

Experience in business engagement, business analysis and planning, design, sourcing, transition and delivery of new technology and data capabilities

Experience of building productive relationships with the business and third-party suppliers and development partners

Knowledge of project management tools

Knowledge of modern productivity solutions, housing management processes and systems

Knowledge of systems integration including Web Services and APIs.

Current knowledge of information technology trends, applications life-cycle management, cyber security issues and developments in infrastructure and IT operational service delivery

Ability to deliver quality results on scope, time, and budget

Ability to constructively challenge colleagues and partners to get the right outcome

Personal influence; working effectively with stakeholder groups and suppliers.

Knowledge of compliance with all relevant licensing, data protection, payments card industry, security, regulations, and operating codes of practice.

Ability to build strong, effective, and productive relationships.

Competent at managing own learning and self-development and modelling this for others with a willingness to support the learning and development of colleagues

Excellent communication skills across the full breadth of written, verbal, presentation, and digital media with the ability to communicate complex technical information to a variety of audiences.

Qualifications and skills

IT qualification or comparable relevant experience

Prince 2/Agile Foundation Leve

Desirable

Prince 2/Agile Practitioner Level

Knowledge and experience of implementing Integrated Housing Management Systems and Asset Management Systems, ideally Civica Cx

Knowledge of Microsoft technologies, including Microsoft 365 (SharePoint, Teams, Power Automate/Apps).

Basic salary -50,000 + excellent benefits

Based Sevenoaks (Kent) 1 - 2 days per week, the rest remote.