We are seeking an experienced Medical Field Service Engineer, to cover London and surrounding area (Berkshire). You will ideally be located in the Hayes / West Drayton area. Function/Business Area: Technical Service Summary The Field Engineer is tasked with the installation, servicing, repair, and maintenance of Vantive products. This role is essential for maintaining high standards of service and ensuring customer satisfaction while adhering to company procedures, particularly in areas such as service documentation and environmental health and safety. Key Accountabilities Install, service, repair and maintain products, distributed by Vantive in the defined area of responsibility as per the defined service documentation and the quality system framework. Establish and maintain timely customer communications and relationships, along with other key stakeholders (e.g. team members and business units). Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day). Responsible for maintaining and documenting the assigned calibration equipment. Provide technical support for in-bound calls from customers and patients, document the job on the system and undertake the relevant actions. Maintain up-to-date technical competence in assigned products by completing the relevant training and development. The Field Engineer plays a crucial role in ensuring the reliability and ..... full job details .....