Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team!Position: Customer Care Handler Contract Type: Permanent Annual Salary: 27,000 Working Pattern: Full TimeRole Overview: As the Customer Care Handler, you will be a cornerstone of the organisation''s customer service operation. You will oversee the Customer Outcome Team''s daily administration, focusing on two pivotal areas: complaint handling and supporting regulatory requirements. Your analytical skills will play a crucial role in ensuring customer satisfaction and compliance.Key Responsibilities:Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs.Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media.Operational Support: Implement and improve departmental processes based on analysis and forecasting.Training and Development: Identify staff training needs, develop training materials, and conduct refresher training sessions.Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles.Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development ..... full job details .....