TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in the South Midlands, on a permanent basis.The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.Duties- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.- Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales- Maintain regular communications/updates with the customers- Always follow the principles set out in the Customer Journey program- Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged- All defect repairs to be logged accurately- Maintain accurate and concise records of all repairs, solutions and notes/comments- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director''s meetings as required- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors- General administration duties for the Head of Customer Care- Ensure the Customer Journey protocols are achieved, in the time frame ..... full job details .....