We''re recruiting an experienced Benefits Assessment Officer to join a busy Revenues and Benefits team, responsible for assessing Housing Benefit and Council Tax Reduction claims accurately and efficiently. This role plays a key part in ensuring residents receive their correct entitlement while minimising overpayments, reducing fraud risk and maximising subsidy income to the Council. The successful candidate will need strong legislative knowledge, attention to detail and the ability to manage complex caseloads within strict performance targets. The Role Assess new Housing Benefit and Council Tax Reduction claims and changes in circumstances in line with current legislation and policy. Interpret and apply complex government legislation to determine accurate entitlement. Handle specialised cases including self-employed applicants, students and persons from abroad. Compile and verify necessary evidence to ensure accurate calculations and legally compliant notifications. Respond to correspondence from customers, landlords, the DWP, Rent Service and other stakeholders. Process reconsiderations, statements of reasons and backdated benefit requests. Provide advice on Housing Benefit, Council Tax Reduction, Universal Credit and wider welfare reform. Liaise with internal teams including Housing, Revenues and Debt and Welfare teams to ensure correct entitlement and support vulnerable clients. Identify, categorise and process overpayments in accordance with legislation. ..... full job details .....