Services are seeking a Benefit Assessment Officer to work for our client based in Northampton. The role is hybrid working with 2 3 days in the office.Purpose of the role:To administer Housing Benefit and Council Tax Reduction new claims and change in circumstances efficiently and promptly to minimise fraud and overpayments and to maximise subsidy income to the Council, in accordance with government legislation, and corporate priorities.DUTIES AND RESPONSIBILITIES INCLUDE: Interpret and keep up to date on complex legislation for Housing Benefit and Council Tax Reduction applications, including changes in circumstances.Make necessary decisions and compile information to accurately calculate entitlement within required timescales.Handle specialized cases, such as self-employed, students, and persons from abroad.Ensure entitlement notifications are issued correctly and are legally compliant.Receive and action correspondence regarding Housing Benefit and Council Tax Reduction from customers, landlords, Rent Service, DWP, and other stakeholders.Respond to requests for further information, statements of reasons, reconsiderations, and requests for backdated benefits.Provide a high-quality, customer-focused service, offering advice on Housing Benefit, Council Tax Reduction, Universal Credit, and Welfare Benefits.Offer advice through face-to-face interviews, telephone, electronic channels, and home visits as required.Communicate and liaise with landlords, Debt and Welfare Benefit ..... full job details .....