Revenues and Benefits Quality Assurance Officer Location: High Street, Esher, KT10 9SD Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 21.89 per hour Job Ref: OR11666 Main Purpose of the Role To assist the Quality Assurance Manager in providing Quality Assurance in Benefits and Local Taxation. This will include property inspection, benefit appeals, review of benefit assessment, and provision of training to Customer Services on policy interpretation, particularly benefit claims. Specific Duties and Responsibilities Maintain a good knowledge of relevant legislation and court cases related to the Benefits and Local Taxation function of a Local Authority. Utilize good communication and negotiation skills to handle difficult situations tactfully and assertively. Possess good IT skills, with previous experience using Revenues and Benefits software (preferably Academy) being advantageous. Assist the Quality Assurance Manager with the Quality Assurance of Housing Benefits and Local Taxation. Conduct property inspections for Council Tax and Business Rates to ensure the accuracy of the Council tax database. Prepare information for and represent the Authority at Tribunals. Respond to complaints and attend valuation tribunals. Implement process changes and provide training on Benefits and Local Taxation to officers within the customer services team, including benefit assessors. Conduct and Expectations We expect the highest ..... full job details .....