OverviewIT Service Desk Analyst

Benefits:

Competitive salary with excellent benefits package

Hybrid working (2 days in office / 3 days remote)

Generous pension contributions and bonus scheme

Car scheme for employees and family

Private medical cover, wellbeing support, and onsite gym

25+ days holiday plus volunteering leave

Flexible working and extensive training opportunities

About the RoleWe\''re seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You\''ll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners.

The IT TeamYou\''ll be part of the Business Technology Services team, which provides technology and change support across governance, technical operations, cyber security and more. The team supports UK and European operations, ensuring technology helps and protects the business.

Key Responsibilities

Log, prioritise, and resolve technical issues and requests

Deliver excellent customer service across multiple channels

Escalate and manage major incidents appropriately

Support change and problem management processes

Assist with projects and improve internal tools like Power Apps

Maintain accurate documentation and asset records

Participate in shift patterns, including some weekend/on-call work

What You\''ll Bring

5+ years\'' experience in a busy IT Service Desk or similar support role

Strong troubleshooting skills with Windows 11 and Office 365

Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice)

Clear, professional communication and strong customer care focus

Ability to manage competing priorities in a fast-paced environment

ITIL knowledge and experience working to SLAs

Nice to Have

Experience in the financial services sector

Familiarity with vulnerability management tools (e.g., Qualys)

Knowledge of remote support tools and collaboration platforms

Experience with Power Apps and automating service processes

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

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