Service Administrator

Location: Leatherhead
Salary: Competitive (DOE)
Hours: Monday to Friday, 8:30am to 5:00pm

Overview

We are seeking an organised and customer-focused Service Administrator to join a busy service operations team. This role is responsible for coordinating engineers, scheduling maintenance works, managing service requests, and ensuring jobs are completed efficiently from initial booking through to invoicing.

The successful candidate will be a strong communicator with experience working in a fast-paced service environment. A key requirement is proven experience coordinating and scheduling engineers and acting as a central point of contact between clients, suppliers, contractors, and field-based technical teams.

Key Responsibilities

• Coordinate and schedule reactive and planned maintenance work for engineers.
• Manage engineer diaries and ensure service levels are maintained.
• Monitor planned preventative maintenance (PPM) schedules and ensure works are completed on time.
• Act as the first point of contact for incoming calls from customers, suppliers, contractors, and engineers.
• Arrange site access for engineers and subcontractors.
• Order parts and materials as required.
• Process purchase invoices and assist with job completion and invoicing.
• Provide regular updates to customers on job progress and completion status.
• Produce reports, maintain databases, and support administrative processes.
• Verify engineer timesheets and expenses where required.
• Maintain accurate records, filing systems, and service documentation.

Essential Skills & Experience

• Previous experience coordinating, scheduling, or dispatching engineers is essential.
• Experience working within a service desk, helpdesk, facilities management, engineering, maintenance, or similar operational environment.
• Strong customer service and communication skills.
• Comfortable liaising with customers, suppliers, contractors, and mobile engineering teams.
• Excellent organisational skills and ability to prioritise a high volume of work.
• Good working knowledge of Microsoft Office, including Excel and Outlook.
• Strong attention to detail and administrative skills.
• Professional telephone manner and excellent written and verbal English.

Desirable

• Experience using CAFM, helpdesk, scheduling, or workforce management systems.
• PowerPoint knowledge would be advantageous.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.