OverviewWhat’s Yonder?

We’re building the financial membership of the future. One that works for how you live now. Not how your parents banked in the ‘90s.

Yonder combines credit and debit in one membership, designed to be fair, flexible, and actually enjoyable to use. No confusing terms. No dusty points system. Just rewards that actually feel rewarding - from bao to beer to a boarding pass.

We raised £23.4M in September 2024 to grow the team, launch even better rewards, and expand beyond the UK. If that sounds good to you, you’ll probably like it here.

RoleIT Support Associate

– reporting to the CTO and joining our technology team to ensure all our people have the tools, access and support they need to do their best work. You’ll be hands-on from day one, owning our internal IT experience across the company and setting the foundations to scale the function as we grow.

What You’ll Do

First-line IT support: Helping teammates troubleshoot and resolve issues with laptops, phones, or software, in-person or via Slack.

Device management: Managing our Mac fleet via MDM, ensuring devices are secure, compliant, and regularly updated.

Onboarding and off-boarding: Provisioning laptops, managing stock, setting up new starters with the right tools, and removing access when people leave.

Access management: Handling day-to-day access requests, supporting internal role changes, and reviewing access with managers.

IT hardware and peripherals: Monitoring device inventory, coordinating repairs or replacements, ensuring the office has the necessary kit.

Office AV and setup: Supporting our Hoxton office environment, maintaining video conferencing setups and meeting rooms.

General office management: Keeping the space well-stocked, tidy and running smoothly; acting as a point of contact for facilities-related needs.

Security-first mindset: Supporting good security practices, flagging issues early, following least privilege access, and helping the team stay compliant.

Tooling improvements: Using low/no-code platforms to improve internal workflows and reduce repetitive tasks.

Ideal CandidateYou''re a great fit if you

You’re a problem solver:

You love solving problems and helping people, and you don’t mind answering the same question twice to help someone get unstuck.

You’re security-conscious:

You have a security mindset and take pride in enabling safe and efficient work.

You enjoy making things work:

You’re curious about how things work and enjoy improving internal tools and processes.

You thrive in an office:

You’re happy working in the office most of the week and enjoy being the go-to person for IT.

Not a fit if

You just want to take tickets from a board:

This role is highly collaborative and proactive; expect to identify gaps and improve things.

You want a fully remote setup:

We’re an in-office culture and on-site presence is essential.

You want a narrow support role:

This is a broad role including hardware/software issues, access management, and process building, with opportunities to contribute to other tech initiatives.

What’s it like working at Yonder?We’re office-first, remote-friendly

We’re based in Hoxton with a terrace, breakfast, coffee, dogs and plenty of space to do your best work. We ask employees to come in at least 3 days a week, with this role predominantly office-based in 4-5 days a week.

We take a values-led approach and development seriously, with a structured progression process, fortnightly one-on-ones and quarterly peer perspectives. We also reflect and celebrate weekly learning and achievements.

What’s in it for me?Depending on your skill set, you’ll look at:

£41,633 - £45,067 annual salary depending on experience

£23,379 - £29,330 stock options

35 holidays (27 days annual leave + 8 days public leave)

2x per year team offsites (one in the UK, one abroad)

Private healthcare with Vitality, including mental health, dental and vision cover

Financial coaching with Octopus Money

Learning and training allowance (£750/year)

Regular team breakfasts and lunches

Regular team events (mini-golf, escape room, cocktail making)

Cycle-to-work scheme

Fresh pour-over coffee made by our CEO

Interview ProcessWe take the candidate experience seriously with a transparent process and a prompt timeline.

Stage 1:

Intro call (45 mins) with the CTO to learn about you, the role, and what excites you.

Stage 2:

Case interview (60 mins) based on real-life scenarios with the CTO and another team member.

Stage 3:

Face-to-face interview (2 hours): two 60-minute interviews to learn how you work; in-office if possible.

Stage 4:

Offer: decision within 24 hours where possible after each stage.

Other things to know

Feedback is provided at each stage; right to work and background checks are completed for compliance.

References, ideally with your most recent manager, may be contacted.

Onboarding is prepared once checks are complete; the process can take 2-6 weeks.

We encourage applicants from diverse or under-represented communities.

Even if you don’t feel 100% qualified, please apply; attitude and growth mindset matter.

London, England, United Kingdom

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